Returns and Refunds

Any Order Returned May Be Subject To a 15% Restocking Fee.
PLEASE READ THE FOLLOWING POLICY CAREFULLY.

Once a unit has been received in our shop, the unit will be tested. If the unit is found to be defective, we will determine the amount to be refunded based on the condition of the unit.

Shipping Returns
On unused, never installed, or no longer needed items, shipping your returned item/s to us will be at the expense of the purchaser.

Also, returns on unused, never installed, or no longer needed items, a restocking fee of 15% will apply and the refund will be 15% less than the original purchase price. Additionally, all returns or refunds for Items not received on time due to holiday dates or hours, within 30 days of the purchase date, and need to be cancelled, returned, or refunded, also are subject to this 15% restocking fee. Customers may return the item at their own expense to avoid this fee.

For customers needing to return a defective unit, HEI will email you a Return Label to be printed and securely taped to the properly packaged box containing the item to be returned.  Once the unit has been received in our shop, it will be tested. If the unit is found to be truly defective, the refund will be for the full amount of that unit or a replacement will be shipped in its place. However, if the unit is found to be in perfect working order, a 15% restocking fee will apply and the refund will be 15% less than the purchase price.

Any claims on shortages, charges, or pricing errors must be presented to Hagemeister Enterprises, Inc. (HEI) within 30 days of the invoice date or will not be allowed.

Special or made to order items are not returnable or refundable.

HAGEMEISTER ENTERPRISES, INC.
411 Tangent St., Lebanon, OR 97355

Hours of Operation: M-F 8am – 5pm PST

Email: info@heielectric.com
PH: (541) 259-2262
TOLL FREE: 1-800-944-0494
FAX: (541) 259-4651

Updated January 8, 2021