Hagemeister Enterprises Inc. Warranty & Returns Policy
Hagemeister Enterprises Inc., will from here on be referred to as HEI.
HEI warrants solely to the original retail customer that our standard output starter motors and alternators are free from defects in design, materials and/or workmanship for as long as the original purchaser owns the vehicle on which the product was originally installed. This warranty is not transferable.
This warranty applies only if: The Product is installed correctly and is used for the application for which it was originally intended, the unit was not disassembled, altered or modified in any way, the unit was used within normal operating speeds and not over-spun. In many cases these limits are printed and included in the box. The Product was purchased for Street use only.
All Products must be returned to HEI for evaluation, NO replacements will be sent without prior evaluation. HEI reserves the right to repair, replace, or refund the customer. Repeat warranty returns often indicate a problem with installation, the vehicle or incompatibility, which we cannot support. We reserve the right to repair or replace the unit and return it to the customer with no further warranty support. Sometimes at no fault of the customer or HEI there may be incompatibility for which components failed prematurely. This is done at the determination of HEI and no exceptions will be made pending a management review.
HEI does not sell direct to any address outside of the continental USA and maintain Warranty Support (see Policy), nor does HEI pay warranty freight charges outside of this area on units purchased through authorized dealers or affiliates.
Starter Specific: This warranty does not apply in cases of over-cranking or improper wiring. (The starter failed due to continuous cranking of a motor that does not start or stays engaged when it should have released)
Alternator Specific: This warranty does not apply in cases where the unit was connected improperly, damaged or shorted out by improper use, or failure due to excessive RPM operation. Special finishes are not warranted because we cannot control the use, care or environment of the unit in your application.
Once a unit has been installed the warranty requires us to bring the unit back to our facility for testing and/or repair. In all cases, the unit must come back to HEI for testing before any further steps are taken. This warranty does not apply to damage or failure caused by vehicle accident, faulty installation, improper maintenance, acts of God or nature. HEI shall assume no liability or responsibility whatsoever for any damages or expenses caused by or relating to the failure of the Product, other than the repair or replacement of the Product alone. HEI shall not be liable and will not reimburse for labor charges or incidental or consequential damages. This Limited Lifetime Warranty is not transferable or assignable by the original retail customer to any other person or to any other vehicle.HEI may modify this Warranty program at any time. The Warranty set forth above is in lieu of all other Warranties, expressed or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. All products offered by HEI are manufactured with 100% new components unless otherwise stated in the product description. Consequently each unit is sold with this Warranty. Void warranties are not subject to refunds of any type. Warranty is limited to the cost or replacement of the unit and shipping costs. No cash refunds – only exchanges are permitted. Warranty does not include labor claims or other associated costs or damages. Any return of a known or proven good product approved by HEI must be in perfect re-sellable condition and will be subject to a 15% re-stocking fee. Warranty does not apply to customers who change their mind or ordered the wrong part.
Some of our products are redistributed through affiliates, dealers and distributors. All product warranties are to be sent to HEI directly. Warranty returns will not be accepted back from the reseller. Credit or replacement will not be issued by the retailer unless HEI gives prior authorization. HEI will accept no Warranty back without proper and prior authorization.
In order to process a warranty claim: The buyer must contact HEI with the proposed defect. HEI will provide a shipping tag and Authorization Number to the customer. Upon receipt at HEI that proposed defect would be tested and legitimate defects will be processed. Proven ” good” products are subject to full payment and reimbursement of shipping charges by the customer – who’s account will be debited and the customer notified. Proven “defects” will be processed according to the terms outlined in this warranty.
Standard Units: Lifetime is defined as the original installation on the vehicle for which it was purchased. Due to the severe duty of Fleet, Race and Highway Applications we cannot warrant these units beyond the initial installation. High Output (HO) Units: Because of the severe duty of these units the warranty is 12 months effective the date of invoice. Special order products (i.e. chrome, powder coated, HO, etc) HEI is not liable for the cost of the Special Finish process unless the warranty related failure destroyed it as well. Special finishes are not warranted because we cannot control the use, care or environment of the unit. Warranty products will be picked up and delivered by UPS Ground. The warranty program does not reimburse the customer for expedited shipping or international delivery charges as may have been used by the customer for the original order. Expedited shipping is available at the customer’s expense. Warranty does not cover products that were ordered incorrectly. We cannot be responsible for customer errors. Returns will only be accepted for complete units (starters or alternators).
Under no circumstances shall any person be authorized by HEI to modify or add to the foregoing Warranty and Liability provisions. There are no exceptions to the contents or limitations of this Warranty. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.